Case Manager (Pullman, WA)

DIVISION: Community Living Connections

LOCATION: Pullman - Community Living Connections

REPORTS TO: Program Manager



STATUS: Non-Exempt

HOURS: 40 Hours Per Week

SALARY RANGE: Hiring Range 21.65-23.42 Per Hour


Rural Resources Community Action is looking for a Case Manager, this position is full-time (40 hours per week) with benefits and located at our Pullman, WA office. As a Case Manager, you will provide information, assistance, and comprehensive case management services to individuals or families. Assesses needs, develops and monitors implementation of service plans, makes appropriate referrals, and serves as a customer advocate with other service providers. May be responsible for executing specific program standards and delivering or facilitating the delivery of program-related services. Service areas could include youth/family/parenting/elder services, employment/training, emergency/transitional housing, and health/nutrition. Requires knowledge of related community resources and the laws and regulations specific to the area of service.

Salary & Benefit information

The hiring range for this role is $21.65-$23.42 per hour. The full salary range of $21.65-$36.06 per hour represents the low and high end of the total salary range for this position. Actual salaries will vary depending on factors including but not limited to experience & qualifications. After the successful completion of our six-month training period, you will receive a 4% step increase.  As a regular employee, you may receive an additional 4% step increase on your annual anniversary with RRCA. Other rewards may include Paid Time-Off, a 403 (B) and/or Roth IRA retirement savings plan with a company match of up to 6%, a life insurance policy for $12,000 while you are employed, access to our Employee Assistance Program, Medical (3 Plan Options), dental, vision insurance, and other auxiliary insurance programs.

Duties & Responsibilities

A Case Manager will need knowledge of crisis intervention and counseling principles and practices, the dynamics of aging, and computer applications including Microsoft 365 Suite. The qualities we are looking for include the ability to access and egress non-ADA facilities and homes, analyze and evaluate customer needs and development and implementation of corrective action(s) to resolve issues, and prepare reports, correspondence and documentation.

Education, Skills, and Abilities

To apply for this position, you would need a Bachelor’s degree in social or health sciences and two to three years of related experience or any combination of education and experience which would provide the applicant with the desired skills, knowledge and abilities required to perform the job.


Rural Resources Community Action offers a competitive benefits package. Click here to read more.

Equal Opportunity Employer

Rural Resources Community Action provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.