Case Manager (Pullman, WA – Hybrid)

We’re pleased to announce an opportunity for the position of Case Manager within the Senior and Independent Living Services Department.

Position Summary

Provides comprehensive case management services to individuals or families on assigned Senior & Independent Living Services program(s). Assesses needs, develops and monitors implementation of service plans, makes appropriate referrals and serves as a client advocate with other service providers. Responsible for executing specific program standards and delivering or facilitating the delivery of program related services. Requires knowledge of related community resources and the laws and regulations specific to the area of service.

Benefits Information

• Medical and Dental insurance options for employees and families
• Vision and Life insurance as well as other auxiliary insurance options
• 403(b) retirement plan with up to 6% matching contribution
• Health Savings Account and Flexible Spending Account options
• 8 hours paid vacation per month during first year of employment
• 8 hours paid sick leave per month
• Eleven paid holidays per year

Essential Job Functions

• Complete the initial interviews with clients and their families to assess the customer’s eligibility for services.
• Gather relevant and useful data from the client, family, other agencies, to formulate a psychosocial assessment of the client and his or her family.
• Assemble and guide group discussions and decision-making sessions among relevant professionals and program representatives, clients and their families, and significant others to formulate goals and design an integrated intervention plan.
• Act as a liaison between the client and his or her family and all relevant professionals, programs, and informal resources involved in the overall intervention plan to help the client make his or her preferences known and secure the services needed.
• Complete the necessary paperwork to maintain documentation of client progress and adherence to the plan by all concerned.

Minimum Qualifications

Required Education or Experience:

Per Washington State Aging & Long-Term Support Administration Policy, Case Managers will meet at least the following minimum education and experience requirements:

1. Four years of paid, full time, on-the-job social service experience in providing care management and long-term support and services to vulnerable adults, such as providing one-on-one, in-person customer service, developing care plans for aged, blind, or disabled individuals and caseloads, and a high school diploma or its equivalent; or
2. Three years of paid, full time, on-the-job social service experience, providing one-on-one, in-person customer service, developing care plans for aged, blind, or disabled individuals and caseloads, a high school diploma or its equivalent, and are bilingual or bicultural with such experience; (or
3. Two years of experience with other DSHS information systems used by Case Management staff, such as Comprehensive Assessment and Reporting Evaluation (CARE) tool, Barcode, ProviderOne, QA Monitor, ACES.Online, or ALTSA reporting, and college courses, an Associate’s degree, or its equivalent; or
4. Two years of paid, full time, on-the-job social service experience and Bachelor’s degree; or
5. One year of paid, full-time, on-the-job social service experience and a Bachelor’s degree in social services, behavioral or health sciences; or
6. Social service experience and a Master’s degree.

One year full-time equivalent verifiable hours through an internship or volunteer work in social services may be substituted for one year of paid social service experience in providing care management and long-term support and services to vulnerable populations. Part-time hours may be considered if the hours total one year full-time equivalent.

Individuals functioning as Case Managers prior to August 28,1991, who have performed competently as determined by their performance evaluations may be deemed Case Managers from a Washington State Area Agency on Aging when they meet the following educational requirements:

1. High School diploma or its equivalent and four years of paid on-the-job social service experience prior to August 28, 1991; and
2. Completion of state-sponsored CORE training.

Required Certification and Licenses:

• Valid driver’s license in state of residence.
• Auto insurance in the amount required by the State of Washington.
• Acceptable completion of a criminal history background check.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

To support operational needs and compliance requirements, this position is expected to be performed within the State of Washington.