Community Health Worker – Moses Lake, WA

DIVISION: Community Living Connections

LOCATION: Moses Lake

REPORTS TO: Care Coordination Facilitator



STATUS: Non-Exempt

This is a full-time position, 40 hours, with a starting pay of $13.50 – $14.60 per hour, D.O. E. plus benefits.


Coordinates care to help bridge the gaps and eliminate barriers to health care and social services of identified at-risk clients. Conducts home and site visits to assess risk; match children, adolescents, and adults to identified/needed services; and empowers the individuals to access community resources through referrals, education and outreach. Collects and reports specific health, behavioral and social information; assists clients by helping them access needed services. Assists in helping recognize potential serious problems, thus preventing poor health and social outcomes for individuals and communities.

Examples of Duties & Responsibilities

  • Responsible for adhering to HIPAA.
  • Required to follow the care coordination pathways model working with the Hub and utilizing software provided by the Hub.
  • Ensures confidentiality and program standards are maintained.
  • Complete the initial interviews with the client and their family to assess the client’s eligibility for services.
  • Gather relevant and useful data from the client, family, other agencies, and to determine appropriate support systems for the client.
  • Educate client and their family about available community resources and work to connect them to local services.
  • Provide relevant educational materials and social support.
  • Assist clients and their families in utilizing resources, including scheduling appointments, accompanying clients to appointments as needed, and assisting with completion of applications for programs for which they may be eligible.
  • Facilitate access to health related services, including assisting clients with obtaining a medical home, providing instruction on appropriate use of the medical home, assisting clients and their families in overcoming barriers to obtaining needed medical care and social services.
  • Act as a liaison between programs, providing services to the client to insure the smooth flow of information and minimize conflict between the subsystems.
  • Provide ongoing emotional support to the client and their family so they can cope better with problems and utilize professionals and services.
  • Establish and maintain credibility and good public relations with significant formal and informal resource systems to mobilize resources for current and future customers.
  • Secure and maintain the respect and support of those in positions of authority so their influence can be enlisted on behalf of the customer and used, when necessary, to encourage other individuals and agencies to participate in the coordination effort.
  • Identify potential clients through referrals from multiple sources.
  • Complete the necessary paperwork to maintain documentation of client progress and adherence to the plan by all concerned.
  • Participate in community meetings with other agencies and organizations regarding the needs of the community.
  • Performs other duties as assigned.

Knowledge Skills, and Abilities

  • Knowledge of management systems and procedures.
  • Knowledge of federal, state and local policies, procedures and regulations applicable to area of assignment.
  • Knowledge of chemical dependency and mental health issues.
  • Knowledge of the criminal justice system.
  • Maintain accurate client records including documentation of all contacts, services provided and outcomes.
  • Ability to treat sensitive information and material with the appropriate level of confidentiality.
  • Knowledge of crisis intervention and counseling principles and practices.
  • Ability to comprehend complex documents and concepts.
  • Ability to understand and apply federal, state and local policies, procedures and regulations applicable to the area of assignment.
  • Capable of analyzing and evaluating client needs and development and implementation of corrective action(s) to resolve issues.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to operate computer and relevant applications.
  • Ability to access and egress non-ADA facilities and homes.
  • Ability to establish and maintain effective working relationships with agency staff, gatekeepers, and general public.
  • Knowledge of policies, regulations and procedures that guide the services provided.
  • Knowledge of computerized and manual recordkeeping systems and the ability to maintain them.
  • Ability to communicate effectively both orally and in writing with staff, residents and the general public using tact, courtesy and good judgment.
  • Ability to establish and maintain effective working relationships.
  • Ability to assess client needs and make appropriate referrals.
  • Ability to understand and follow policies, procedures, and common sense approaches when making work decisions and providing information to others.
  • Ability to organize and prioritize work independently with a minimum of supervision.
  • Ability to efficiently operate standard office equipment such as a computer, copier and multi-line phone system. Proficient in Microsoft Word and Microsoft Excel.
  • Ability to operate a phone using a clear well-modulated voice and good diction.

Required Education or Experience

High school diploma or GED


Required Certifications & Licenses

  • Acceptable completion of a criminal history background check.
  • Acceptable completion of a pre-employment drug / alcohol screening.
  • Acceptable completion of Community Health Worker’s Certification program within 90 days of employment.
  • Acceptable completion of training on the Pathways Model of Care Coordination within the first 90 days of employment.
  • Access to reliable transportation.
  • Auto insurance in the amount required by the State of Washington.
  • Valid driver's license in state of residence.

Equal Opportunity Employer

Rural Resources Community Action provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.