Energy Assistance Specialist- Colville, WA

DIVISION: Energy Assistance, Weatherization, & Home Repairs

LOCATION: Colville

REPORTS TO: Energy Assistance Supervisor


DATE OPEN: 08/04/2022


STATUS: Non-Exempt

40 hours per week, starting range $19.87 to $21.49 per hour, DOE


Assists in the implementation of program plans by organizing and monitoring available resources to accomplish program goals.  Identifies and assesses client/customer needs, mobilizes personnel as needed to provide services, determines materials, supplies and equipment required, provides technical assistance and training.

Examples of Duties & Responsibilities

  • Assists in the coordination of energy assistance programs to provide services, emergency referrals, and utility programs.
  • Ability to mentor staff through group and individual trainings to include Liheap and supplemental programs focusing on procedures, policies, interview techniques, problem solving and when flexibility is allowed within these areas.
  • Conducts assessments for low-income families to determine eligibility for energy assistance; collects, documents and verifies information accurately; counsels clients regarding alternatives.
  • Provides information to the public by telephone, in the office, or during home visits regarding available energy assistance services and programs.
  • Remains current on applicable rules and regulations, and other agencies, community resources, service organizations, and programs available in the area; makes appropriate referrals.
  • Maintains systems, files, and records that provide for the proper evaluation and documentation of assigned services. Compiles program statistics.
  • Enters data into computer to update files, statistics and other information; generates required reports using word processing and statistical programs; forwards documents as appropriate.
  • Conducts file reviews to verify eligibility.
  • Prepares required reports and correspondence.
  • Answers phones, greets visitors; and makes appointments.
  • Resolves problems or emergencies affecting the availability or quality of services.

Performs other duties as assigned.


Knowledge Skills, and Abilities

  • Knowledge of client assessment techniques.
  • Familiarity with eligibility criteria for the energy programs.
  • Ability to prepare correspondence and documentation.
  • Thorough knowledge of federal, state, and local policies, procedures, and regulations applicable to area of assignment.
  • Ability to analyze and evaluate client needs and develop and implement corrective action to resolve problems.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to establish and maintain effective working relationships with clients, agency staff, and the general public.
  • Knowledge of computer applications including the latest Microsoft Office, with special emphasis on the latest version of Access Database operations., Access or other data bases.
  • Ability to type a minimum of 45-60.
  • Ability to operate a 10 key by touch.

Required Education or Experience

Associates degree in a related field of study or five years work experience in a directly related social service program;


Any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability required to perform the job.

Required Certifications & Licenses

  • Acceptable completion of a background check.

Preferred Certifications & Licenses

Valid driver’s license in state of residence.

Auto insurance in the amount required by the State of Washington.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, and keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.
  • Ability to uphold the stress of traveling. An ability and willingness to travel is required.
  • Regular, predictable attendance is required.

The work environment characteristics described are what is encountered while performing the essential functions of this job.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Denotes Essential Functions

Equal Opportunity Employer

Rural Resources Community Action provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.