Helpline Victim Advocate

DIVISION: Victim Services


REPORTS TO: Client Services Program Manager



STATUS: Non-Exempt

HOURS: Part-Time

SALARY RANGE: Hiring Range-$19.87-$21.49


Rural Resources Community Action is looking for a Helpline Victim Advocate. This position is flexible and primarily remote and can be located anywhere in Stevens, Ferry, or Lincoln Counties with reliable telephone coverage.

This flexible, primarily remote job opportunity is perfect for an individual who is passionate and empathetic about supporting survivors in their communities largely from the comfort of their own home. This individual will have the option to take weekend shifts (Friday 8am-Monday 8am) and/or weeknight shifts (Monday-Thursday 4:30pm-8am). Helpline Victim Advocates receive a stipend for each shift (increased stipends for holidays!) and an hourly wage for any calls or in-person responses. Helpline Victim Advocates are provided with a work cell phone and the option to use an agency vehicle for infrequent in-person responses after-hours. Regular weekend shifts receive a $250 stipend; holiday weekend shifts are $350. Regular weeknight shifts receive a $75 stipend each; holiday week night shifts are $100.

Salary & Benefit information

The hiring range for this role is $19.87-$21.49 per hour. The full salary range of $19.87 – $33.08 per hour represents the low and high end of the total salary range for this position. Actual salaries will vary depending on factors including but not limited to experience & qualifications. As a full or part-time employee, after the successful completion of our six-month training period you may receive a 4% step increase and an additional 4% step increase on your annual anniversary thereafter (excludes temporary employees). Depending on full time or part time status, other benefits may include medical (three plan options), dental and vision insurance, vacation, a 403(B) and/or Roth IRA retirement savings plan with a company match of up to 6%, $12,000 life insurance policy (while employed with RRCA), Employee Assistance Program and other auxiliary insurance options.  All employees, regardless of temporary, part-time or full-time status will receive sick leave.

Duties & Responsibilities

As a Helpline Victim Advocate, you will provide crisis intervention and advocacy services for general crime victims or victims of domestic violence, sexual assault, or child abuse for callers on the 24/hour helpline after normal business hours, on weekends, and/or holidays. A Helpline Victim Advocate assists with safety planning, information and referral, follow-up information, and support. Provides emotional support and information about crime victim rights. Maintains records of client or non-client caller contact. Provides infrequent in-person response, including but not limited to response to local hospitals across the service area for medical advocacy, to victims as needed.

Education, Skills, and Abilities

To apply for this position, you would need an associate’s degree in a related area of study and one year’s experience in crisis intervention, social services, or peer support; or any combination of education and experience which would provide you with the desired skills, knowledge, and ability required to perform the job.


  • Valid driver’s license in state of residence.
  • Auto insurance in the amount required by the State of Washington.
  • Access to reliable transportation.
  • Acceptable completion of a criminal history background check.


Rural Resources Community Action offers a competitive benefits package. Click here to read more.

Equal Opportunity Employer

Rural Resources Community Action provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.