Lead Eligibility Specialist – Colville, WA
DIVISION: Affordable Housing
REPORTS TO: Section 8 (HCV) & TBRA Program Manager
DATE OPEN: 07/28/2022
OPEN UNTIL FILLED
40 hours per week, starting wage $21.65 to $23.42 per hour, DOE.
Provides information and determines eligibility for rental assistance for low-income households in the community. Assists the Section 8 (HCV) & TBRA Program Manager with coordinating and facilitating housing programs, services, and compliance; contributes to organizing and facilitating comprehensive strategies to meet the housing needs of vulnerable and special needs populations. Provides direction, training, and clarification to other staff. Maintains extensive knowledge of related community resources and the laws and regulations specific to the area of assignment.
Examples of Duties & Responsibilities
- Performs Eligibility Specialist responsibilities.
- Conducts file reviews to verify and re-certify eligibility; collects, documents and verifies information accurately; counsels’ clients regarding alternatives.
- Remains current on applicable rules and regulations, other agencies, community resources, service organizations, and programs available in the area; makes appropriate referrals.
- Manages files with a case load of 200+ HCV Participants including monthly intakes, statistics, and other information; may generate required reports using word processing and statistical programs; forwards documents as appropriate.
- Provides training and follow-up and acts as a resource for Eligibility Specialists.
- Provides input necessary to the Supervisor for conducting performance evaluations.
- Prepares required reports and correspondence.
- Answers phones; greets visitors; and makes appointments.
- Resolves problems or emergencies affecting the availability or quality of services.
- Monitors and reports on rental market trends.
- May perform Housing Quality Standards Inspections as necessary.
Performs other related duties as assigned.
Knowledge Skills, and Abilities
- Knowledge of various computer systems and programs, data entry and database interactions, Microsoft Office products, and spread sheeting programs.
- Advanced Knowledge of a variety of laws, regulations, and agency policies, including:
- HUD’s minimum Housing Quality Standards
- Washington State Landlord-Tenant Act
- State and Federal Fair Housing Laws
- Section 8 HCV, HOME (TBRA) and rental assistance program regulations as they pertain to applicant/participant eligibility and rental subsidy.
- Local human service resources and services.
- Coordinate programs in collaboration with state and local organizations and agencies.
- Effectively serve very low-income, vulnerable citizens with special needs, persons with disabilities and persons with limited English proficiency.
- Work effectively with special needs populations, including the ability to assist persons with multiple needs.
- Identify serious program violations/fraud and timely initiate appropriate action.
- Initiate own work, work independently, and remain flexible in daily workload.
- Use general office equipment, such as copiers, faxes, multi-line phones, scanners and etc.
- Identify and communicate customer rights and discern need for reasonable accommodations for persons with disabilities, mitigating circumstances and oral translation services for persons with limited English proficiency.
- Remain calm, open-minded, helpful, tactful, and professional under stressful and emotionally charged conditions.
- Maintain privacy and confidentiality of applicant/participant files and information.
- Establish and maintain effective relationships with fellow employees, customers, property owners/managers and various service providers/advocacy organizations.
- Make oral presentations to groups.
- Effectively communicate program rules and regulations to participants, property owners/managers and the greater community.
- Perform detailed processes, accurate data entry, and file management functions.
- Effectively organize work and understand systematic procedures.
- Work independently with limited supervision, remain flexible, and exercise sound judgment.
- Provide excellent internal and external customer service.
- Thorough knowledge of eligibility criteria for rental assistance
- Ability to prepare correspondence and
- Ability to analyze and evaluate client needs and develop and implement corrective action to resolve
- Ability to communicate effectively, both orally and in writing.
Required Education or Experience
High School diploma or GED equivalency is required with 5 years of case management or housing authority experience.
Associates degree; three years administrative experience; three years of experience in a housing authority, case management or social service agency experience; and two years computer data entry experience.
Any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability required to perform the job.
Required Certifications & Licenses
Preferred Certifications & Licenses
- Access to reliable transportation and a valid driver’s license.
- Section 8 Eligibility Standards Certified.
- Section 8 Rent Calculation Certified.
- Housing Quality Standards Certified.
- Acceptable completion of a criminal history background.
- Must be able to fully function in a drug free.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone, and keyboard reach.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting is required.
- Ability to uphold the stress of traveling.
- Regular, predictable attendance is required.
The work environment characteristics described are what is encountered while performing the essential functions of this job.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Denotes Essential Functions
Equal Opportunity Employer
Rural Resources Community Action provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.