Specialized/Supporting Care Coordinator – Colville, WA

DIVISION: Community Living Connections

LOCATION: Colville

REPORTS TO: Program Manager(s)

SUPERVISES: None

DATE OPEN: 07/11/2022

OPEN UNTIL FILLED

STATUS: Non-Exempt

40 hours per week, $21.65 - $23.42 per hour, DOE

Summary

Provides outreach, peer review, data entry and follow-up support for improved delivery of robust care coordination services to eligible individuals and their families in the Health Home program.

Outreach Aspect: Works with individuals and their families to determine eligibility, assist them to identify and access supports. Determine interested in participation in the Health Home program. Complete consent form and develops initial HAP. Assess, identify, and prioritize client needs. Identify and initiate appropriate referrals.

Revision Aspect: Conducts peer review of care coordinator interaction documentation and supporting documents to ensure accuracy, HCA and MCO compliance and completeness of documentation processes.

Documentation Aspect: Enters completed documentation into various platforms, databases and sources to support completion of the Client Interaction Cycle for Care Coordinators within the Health Home program.

Follow-Up Support Aspect: Responsible for follow up support, as directed by the care coordinator, that drives improved care coordination, follow up services and improved member outcomes. Provides completion of referral process, forms, paperwork and conducts calls required to complete referral processes.

Examples of Duties & Responsibilities

  • Maintain confidentiality and manage the flow of accurate information with involved parties to support the program.
  • Perform peer review of completed documentation for established members reviewing for thoroughness, accuracy, HCA and MCO compliance, HIPPA/confidentiality and adherence to program requirements and specifics.
  • Communicate with team members and leadership team regarding improvements and adjustments needed to align with best practices as recommended by the HCA, various MCO and lead entities and agency policies.
  • Complete documentation process, to support adherence to the Client Interaction Cycle. This includes data entry, editing entries, HAPs, collateral and follow up contacts and paperwork to maintain thoroughness and integrity of documentation for billable visits, the client progress, ongoing care coordination efforts and participation in the plan by all concerned.
  • Act as a liaison within the program and between programs, to support program goals and to ensure the smooth flow of accurate information.
  • Establish and maintain credibility and good public relations with significant formal and informal resource systems to mobilize resources for current and future clients.
  • Identify training opportunities of concerns and communicate with leadership and team members and support the culture of continuous improvement within the scope of program delivery.
  • Participate in training opportunities to support delivery of best practices as recommended by the HCA, various MCO and lead entities and agency policies.
  • Maintain accurate and complete systems and records that provide for the proper evaluation, control and documentation of assigned operations. Prepare reports and correspondence as required.
  • May gather relevant and useful data from the client, family, caregiver, other agencies in support of the client. May provide a wide variety of direct assistance for members and the care coordinator team including completing all varieties of paperwork, completing referral forms, medical billing forms, tax information, banking support, entitlement applications,
  • May complete the initial interview with client and their family to determine eligibility for services. May work with client to develop an initial Health Action Plan that defines goals and action

Performs other duties as assigned.

Knowledge Skills, and Abilities

  • Knowledge of community based human services principles and practices.
  • Keen attention to detail, organizational skills and ability to follow through on multiple projects and tasks simultaneously.
  • Ability to communicate effectively, both orally and in writing. Excellent listening skills and ability to accurately read and follow oral and written directions.
  • Ability to work independently, self-manage and effectively prioritize assigned tasks.
  • Ability to solve situational problems. Ability to recognize when assistance is needed and reach out for appropriate support.
  • Ability to quickly establish rapport within the team and with new connections.
  • Ability to cultivate and maintain effective working relationship with agency staff, gatekeepers and general public.
  • Ability to perform social and economic research of programs and services that may benefit HH members.

Required Education or Experience

A Bachelor of Arts/Science degree in a human service-related field, two years of experience working for a human services agency

or

Any combination of education and experience which would provide the applicant with the desired skills, knowledge and abilities required to perform the job.

Required Certifications & Licenses

Preferred Certifications & Licenses

  • WA State certified Health Home Care Coordinator (completed 2-day HCA training)
  • Valid driver’s license in state of residence, or ability to obtain prior to employment.
  • First Aid/CPR certificate (obtain within 6 months employment)
  • Must have reliable transportation
  • Must maintain automobile insurance as required by the State of Washington,
  • Acceptable completion of a criminal history background

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, and keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.
  • Ability to uphold the stress of traveling.
  • Regular, predictable attendance is required.

The work environment characteristics described are what is encountered while performing the essential functions of this job.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Rural Resources Community Action provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.