Rural Resources

CLient Grievances

Things don't always go as expected. Humans are fallible, processes are complex, situations are unique. But, when things fall apart, we want to be there to help you put them back together. We especially want to do that if we've played any role in adding to the stress of your situation.

Before submitting your Grievance using the form on this page, please read our Client Grievance Policy and Procedures below. You can also download a copy of this information using the link below.

Client Grievance Goal

It is the goal of Rural Resources Community Action to provide appropriate and adequate services to eligible individuals regardless of actual or perceived race, color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any other basis protected by local, state, or federal laws.

Client Grievance Policy

It is the policy of Rural Resources Community Action to accept and consider written (see form below) client grievances when clients, their guardian or legal representative feel they have been treated unfairly, discriminated against, have not received program services they believe they are eligible for, or otherwise feel aggrieved by any employee or agent of Rural Resources Community Action.

Written grievances must be submitted no later than 60 working days from the date of the incident or action that is being grieved.
All written client grievances will be investigated promptly and in as impartial and confidential manner as possible, and a timely resolution of each grievance communicated to the parties involved.
The Agency prohibits any form of retaliation against clients for bringing forth grievances or providing information about discrimination.
Grievance procedures and forms will be made available to any client or their representative requesting them.

Client Grievance Procedure

Written grievances must be submitted within 60 working days from the alleged discrimination or action. Grievances submitted outside of this timeline will not be considered.
Upon receipt of the completed Client Grievance Form the Chief Executive Officer will conduct an investigation of the allegations and provide a decision within ten (10) working days.
Grievances regarding some specific program and service areas that require strict control of confidential records may require a signed release of information statement before any investigation can occur.
The Chief Executive Officer’s decision will be provided in writing to both the complainant (you) and the affected Rural Resources service program.
If you disagree with the Chief Executive Officer’s decision, return the Client Grievance Form with any additional information you feel important within ten (10) working days.
This additional information, along with the Chief Executive Officer’s decision will be turned over to the Administrative Committee of Rural Resources Community Action Board of Directors for review as an appeal.
The Administrative Committee will conduct an investigation of the allegations and provide a decision to the appeal within thirty (30) working days.
Requests for time extensions to file and investigate complaints may be granted upon mutual agreement of both parties at any step of the Client Grievance Procedure.
A decision becomes final when:
1. The Administrative Committee of the Rural Resources Community Action Governing Board of Directors does not receive the appeal in a timely manner,
  OR
2. When the Administrative Committee of Rural Resources Community Action Governing Board of Directors makes a decision on the appeal.
You can download this CLIENT GRIEVANCE POLICY AND PROCEDURE document below for your records.

Download the Client Grievance Policy & Procedure

Grievance Submission Form

Company

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Grievance Submission(Required)

Name(Required)

First Middle Last

Email Address

If you provide an email address, we will send a copy of your submission to your inbox.

Address(Required)

Street Address City State ZIP Code

Home Phone(Required)

Message Phone(Required)

Explain your grievance(Required)

Using narrative form, please explain the issue(s) that have precipitated the filing of this complaint. Be as specific as possible, including names, locations, dates, actions and all back-up documentation. Please include your suggested action to correct the complaint.

Supporting Documents

You can upload photos or files as back-up documentation.*

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 1 MB, Max. files: 5.

* If you don't have the ability to upload documents, you can drop them off or mail them to us at:

Rural Resources Community Action
956 South Main Street, Suite A
Colville, WA 99114

Please add GRIEVANCE DOCUMENTATION and your FIRST and LAST NAME to the outside of the envelope.

Rural Resources

CLient Grievances

Client Grievance Goal

Client Grievance Policy

Client Grievance Procedure

Grievance Submission Form

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RURAL RESOURCES • 956 SOUTH MAIN • COLVILLE, WA 99114

This institution is an equal opportunity provider and employer.