Benefits Navigator – WA Cares (Pullman, WA)

The full job description linked above includes qualifications, responsibilities, required education and experience, and required certifications and licenses for this position.

DIVISION: Senior & Independent Living Services

LOCATION: Pullman, WA - Senior & Independent Living Services

HOURS: Full-Time

JOB STATUS: Non-Exempt

OFFERED SALARY RANGE: $21.65-$23.42 per hour.

FULL SALARY RANGE:  $21.65 - $57.73 per/hr. (Represents the low and high end of the total salary range for this position)  

We are disclosing the full salary range for this position; however, the “offered at” wage range reflects the hiring range for this specific opening. The full salary range representing the broader compensation band for the position and progression within that range is based on employee longevity and continued service. It does not reflect the actual salary to be offered.

REPORTS TO: Director of SAILS, Assistant Director of SAILS

SUPERVISES: None

Open until filled

Summary

We’re pleased to announce an opportunity for the position of Benefits Navigator – WA Cares within the Senior and Independent Living Services Department.

Position Summary

Provides in-person and phone assistance with enrollments into the WA Cares, Community Living Connections, and other benefits identified by our funders and/or available programs as applicable. Participate in direct community and client support and activities related to WA Cares and Community Living Connections by providing assessments, referrals, and follow-up.

 Benefits Information

  • Medical and Dental insurance options for employees and families
  • Vision and Life insurance as well as other auxiliary insurance options
  • 403(b) retirement plan with up to 6% matching contribution
  • Health Savings Account and Flexible Spending Account options
  • 8 hours paid vacation per month during first year of employment
  • 8 hours paid sick leave per month
  • Eleven paid holidays per year

Essential Job Functions

  • Client assistance through telephone, walk-in or email for intake, providing navigation assistance.
  • Generating client account, completing screening for program eligibility, performing assessments and applications, assistance with platform set up.
  • Schedule and perform in-home assessment, following safety protocols.
  • Refers to provider network options for service delivery.
  • Ensures all client records are accurately maintained in GetCare, by following the documentation policies and network standards in real time to document client process information and referrals given.

*Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum Qualifications

Education & Experience

Four years of paid, full-time, on-the-job social service experience in providing case management or long-term support and services to vulnerable adults, such as providing one-on-one, in-person customer service, developing care plans for aged, blind, or disabled individuals and caseloads, and a high school diploma or its equivalent

Or

Two years of paid, full-time, on-the-job social service experience and at least two years of

college-level courses in a relevant field.

Or

One year of paid, full-time, on-the-job social service experience and a Bachelor’s degree in

social services, behavioral or health sciences.

Required Certifications & Licenses

  • Valid driver’s license in state of residence.
  • Auto insurance in the amount required by the State of Washington.
  • Successful completion of a criminal history background check.

*To support operational needs and compliance requirements, this position is expected to be performed within the State of Washington.

Resume Required

Equal Opportunity Employer

Rural Resources Community Action provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.